Frequently asked questions

Winnie helps you plan and organise your holiday in Diani Beach: finding accommodation, arranging airport transfers and taxis, booking excursions and restaurant tables, and helping with special requests. You get one personal contact instead of many different websites.

No. Winnie Travelcation is a personal travel assistance service. Accommodation, transport and tours are provided by independent local providers under their own terms. Winnie helps you choose, checks details with the provider and supports you with the booking.

Yes. Every budget is welcome — from simple guesthouses and apartments to luxury villas. Tell Winnie what you'd like to spend and she'll suggest options that fit.

Winnie replies personally as soon as she can. WhatsApp is usually the fastest way to reach her.

Yes — once your plans are confirmed, you can contact Winnie on WhatsApp during your stay, within the agreed service scope and subject to her availability.

No. Just send your request with the holiday planner, the contact form or on WhatsApp.

Prices shown are indicative and come from the provider. Where no current price is available you'll see “Request a quote”. The final price, availability and the provider's terms are always confirmed with you before you book.

You'll receive clear payment instructions together with your confirmed quote, including who you pay and the provider's payment and cancellation terms. This website does not take card payments.

Transfers can be arranged on request from Ukunda airstrip (Diani), Moi International Airport in Mombasa and the SGR railway station in Mombasa, as well as between hotels and for day trips. Send your arrival details and Winnie will check availability and price.

Your details are only used to respond to your request and to organise your holiday. Read the privacy policy for details, including how to request a copy or deletion of your data.